How does the trial period work?
The trial period for Conversive lasts 15 days, during which you receive 30 trial credits to test automations and explore Conversive features. If you're in the US, you will receive 1 US sender ID. For users in other countries, you will receive 1 sender ID, and you can procure additional numbers from the Sender IDs tab.
How does country compliance affect sending bulk messages?
Each country has its own regulations for bulk messaging. For example, in the USA, it’s 10DLC for long code sender IDs; in India, it’s DLT for long code sender IDs; and in Australia, it’s ACMA for all types of numbers.
To send bulk messages from your registered sender IDs, you must be compliant with these regulations. This helps prevent sending messages to unauthorized or unwanted audiences.
For more information about compliance, please contact us.
What are the different types of users in Conversive?
Admin: Has access to all features and can invite other users.
Monitoring User: Can view all conversations and access necessary settings for analyzing messages and reports.
Content Creator: Can create message templates and campaigns to send to targeted audiences.
Agent: Can view one-on-one conversations and reply to them.
Frequently Asked Questions
How can I upgrade my account from trial?
To upgrade your account from trial to a paid plan, please contact our support team.
Can I add multiple admins?
No, only one admin is allowed per account. If you create another admin, your admin access will be transferred to the new admin.
What is the default role for a signed-up user?
The default role for a newly signed-up user is Admin. You can assign other roles or create new users by going to "User Management" and updating user details.
Can I assign conversations to Content Creators or Monitoring Users?
No, conversations can only be assigned to Agents.
Can I get extra credits during the trial period?
You may contact our support team to inquire about additional credits during the trial period.
